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Evidence Guide: ICTPRO501 - Develop training, marketing and sales resources for telecommunications products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTPRO501 - Develop training, marketing and sales resources for telecommunications products

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare information and formats for training, marketing and sales resources

  1. Identify target audience, product type, resources type, format and purpose to be developed
  2. Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources
  3. Research range of formats for resources and materials to meet requirements of identified audience
  4. Determine specifications for resource material and confirm with client for approval
Identify target audience, product type, resources type, format and purpose to be developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research range of formats for resources and materials to meet requirements of identified audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine specifications for resource material and confirm with client for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop resources and obtain approvals

  1. Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers
  2. Check that resources are for latest product available for sales and marketing
  3. Produce clear and accurate training manuals and user guides
  4. Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals
Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that resources are for latest product available for sales and marketing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce clear and accurate training manuals and user guides

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor distribution and maintenance of resources

  1. Develop schedule for distribution of resources consistent with product or facility release and list of users
  2. Seek feedback on content and presentation from users and make improvements as required
Develop schedule for distribution of resources consistent with product or facility release and list of users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on content and presentation from users and make improvements as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare information and formats for training, marketing and sales resources

1.1 Identify target audience, product type, resources type, format and purpose to be developed

1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

1.3 Research range of formats for resources and materials to meet requirements of identified audience

1.4 Determine specifications for resource material and confirm with client for approval

2. Develop resources and obtain approvals

2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

2.2 Check that resources are for latest product available for sales and marketing

2.3 Produce clear and accurate training manuals and user guides

2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

3. Monitor distribution and maintenance of resources

3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users

3.2 Seek feedback on content and presentation from users and make improvements as required

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare information and formats for training, marketing and sales resources

1.1 Identify target audience, product type, resources type, format and purpose to be developed

1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

1.3 Research range of formats for resources and materials to meet requirements of identified audience

1.4 Determine specifications for resource material and confirm with client for approval

2. Develop resources and obtain approvals

2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

2.2 Check that resources are for latest product available for sales and marketing

2.3 Produce clear and accurate training manuals and user guides

2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

3. Monitor distribution and maintenance of resources

3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users

3.2 Seek feedback on content and presentation from users and make improvements as required

Evidence of the ability to:

interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation

develop product training, marketing and sales resources for different knowledge and skill levels and applications

evaluate web based training, marketing and sales resources

implement improvements based on feedback

provide a range of resource types, including print based and web based.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

evaluate common client telecommunications applications and related equipment

investigate work health and safety (WHS) and regulatory requirements relevant to training and marketing

investigate and compare specific product knowledge and reference documents relevant to products for inclusion in appropriate resources

define relevant technical terminology

outline the steps in the process of developing product resources.